FREQUENTLY ASKED QUESTIONS ABOUT CRISLOID

What's the difference between Champion and Tournament?
We use these terms to refer to sizes, with Tournament being the larger of the two. The sizes of each item can be found on the item description page.
What's the difference between a Tabletop and an Attaché set?
Tabletop boards have a rigid wooden frame that does not fold. Attaché cases fold for storage and have storage compartments for the accessories.
What's the difference between the Classic Blue and the Anchor Blue sets?
The Classic Blue set is one of our entry level sets and is priced very attractively. It ships with plastic cups and opaque dice. The Anchor Blue set has an upgraded textile exterior and ships with leather cups and pearl dice.
Do you cover the hinges/center bar of your attache sets?
We no longer cover the center bar of any sets due to feedback from customers.
How do I customize a backgammon set?
Click on the word “Custom” on the top left of our home page. This is a great place to start, as it will walk you through the available options and their costs. Clicking enter at the end will generate an email to us with your choices. We’ll have our designer do a visual mockup for you to approve or make changes to before your design is finalized.
Do you refurbish backgammon boards?
Not to worry, Crisloid can refurbish your board. Please note that while we revamp boards we are careful to protect the character that the board has developed from years of play. We can also replace handles, fields, bumpers, hardware and polish checkers. So don’t throw away your board, put it in good hands and send it over to Crisloid! Prices start at $100, please contact us for more information.
Do you ship internationally?
Shipping international is not a problem. In fact, it is easy and simple to do through our website. We offer various shipping options to get you the lowest cost. Upon checkout your shipping costs will be calculated once you have chosen the desired country and entered the appropriate zip code.
How do I return an item?
If you would like to return an item, please call or email us. There is a 15% restocking fee for all items, you are responsible for return postage and securely packing all items so they return in the same condition you received them in. Damaged items may be assessed an additional fee.
My checkers don’t all look exactly alike, is that normal?
If you ordered any of our marbleized checkers, they will each be unique in the swirl pattern. This is because we hand-pour and color all of our checkers, so from batch to batch there will be unpredictable variations that make your checkers unique and beautiful. We hope you enjoy them as much as we do!
What’s in stock, and how quickly will my product ship?
Because every component of a Crisloid classic game is handmade in our shop in Providence, RI, most backgammon sets should ship about 3 weeks from the receipt of your order. Mah Jong sets involve much more detailed effort and can take 6 to 8 weeks or longer to ship. Please refer to each item page for specific information. If you have a “can’t miss” situation, please call us immediately and we’ll find a solution together.
Where do I buy?
You can safely purchase all of the products listed right here on Crisloid.com! When you’re ready click the “checkout” button and follow the steps providing the appropriate billing and shipping information. If you have any hesitations just give us a call and we’ll guide you toward the best buying solution for you!
What are the delivery options?
We ship via UPS and USPS. We consider all the important factors when deciding and will forward you a tracking number when it’s generated. Please keep in mind that UPS will not deliver to a P.O. Box. Want to take a road trip? You can always come pick it up and take a tour of the factory. Please call or email to schedule a time.
How do I pay for an order?
Paying is easy; PayPal offers a secure connection and the guarantee that your information stays private. Not super comfortable with the internet, or simply a Luddite? Give us a call and we’ll be happy to take your information over the phone!